Carpet Cleaning SE3 Privacy Policy
This Privacy Policy explains how Carpet Cleaning SE3 collects, uses, stores, and protects your personal data when you use our carpet cleaning and related services in our service area. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Carpet Cleaning SE3 customers in our service area, as well as prospective customers who contact us for quotes or enquiries.
Data Controller Responsibility
Carpet Cleaning SE3 is the data controller of the personal data we collect and process about you. As the data controller, we are responsible for deciding how your personal information is used and for ensuring that it is handled in accordance with data protection law.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact information, such as full name, billing address, service address, and other contact details necessary to provide our services.
Booking and service information, such as preferred appointment dates and times, access instructions to your property, details of the areas or items to be cleaned, and any additional service preferences or notes you provide.
Communication information, such as the content of enquiries, messages, feedback, or complaints you send us, as well as records of our communications with you.
Payment-related information, such as records of payments made, payment method type, and billing details. We do not store full card details if a third party payment provider processes your payment on our behalf.
Technical and usage data, which may include basic information about how you access and use our website or online booking tools, such as date and time of visits and pages viewed, where applicable.
Any other information you choose to provide voluntarily, for example special instructions regarding your booking or information about your preferences.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quotation, make a booking, or ask a question about our services, when you provide details during a call or in person at your property in connection with a service visit, when you complete any form related to our services, or when you provide feedback or submit a complaint.
We may also receive personal data about you from third parties where this is necessary to provide our services, for example where a managing agent, landlord, or third party books a service for you and provides your contact details and address for that purpose.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis to do so. The main lawful bases we rely on are:
Performance of a contract: We use your personal data to provide you with carpet cleaning services, manage your bookings, take payment, and communicate with you about your service. This includes taking steps at your request before entering into a contract, such as providing quotations.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer enquiries, keeping records for business planning, and protecting our business from fraud or misuse.
Legal obligation: We may process some personal data to comply with legal and regulatory requirements, such as tax and accounting rules, and to respond to requests from law enforcement or other public authorities where we are legally required to do so.
Consent: In limited circumstances, we may rely on your consent, for example if you specifically agree to receive certain types of marketing communications. Where processing is based on consent, you may withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide carpet cleaning and related services, including processing bookings and payments, and carrying out services at your property.
To communicate with you about your enquiry, quotation, booking, appointment reminders, and any changes to our services or terms.
To manage our relationship with you, including handling feedback, resolving complaints or disputes, and providing customer support.
To maintain accurate business records, such as for accounting, auditing, and internal reporting and planning.
To improve and develop our services and operations, including analysing customer preferences and service usage in a way that does not identify you directly where possible.
To comply with legal, regulatory, and law enforcement requirements.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to respond to queries about past services and to meet our legal obligations. Once the relevant retention period has expired, or the data is no longer needed, we will securely delete or anonymise your personal information so that it can no longer be associated with you.
Data Processors and Third Parties
We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:
Payment processing providers who handle your payments securely.
IT and system support providers who host or maintain our scheduling, communication, or business management tools.
Professional advisers, such as accountants or legal advisers, where necessary for the operation of our business.
These service providers are only permitted to process your personal data in accordance with our instructions and are required to keep your data secure and confidential. They may not use your personal data for their own purposes.
We may also share your personal data with other third parties where required by law, for example with government bodies, regulators, or law enforcement agencies, or in connection with a potential or actual business sale, merger, or restructuring, in which case we will take appropriate steps to protect your privacy.
International Transfers
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include using standard contractual clauses or relying on an adequacy decision, in accordance with data protection law.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure, or destruction. These measures include limiting access to personal data to those employees, contractors, and service providers who need to know the information to perform their duties, using appropriate security practices when handling physical and electronic records, and regularly reviewing our security procedures.
Your Data Protection Rights
As a customer of Carpet Cleaning SE3, you have certain rights in relation to your personal data under data protection law. These include:
Right of access: You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restrict processing: You may request that we restrict the processing of your personal data in certain situations, for example while we investigate a concern about its accuracy.
Right to data portability: Where we process your personal data based on your consent or the performance of a contract and the processing is carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transferred to another controller where technically feasible.
Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any profiling based on those interests.
Right to withdraw consent: Where we process your personal data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or changes to legal requirements. Any updates will take effect from the date they are published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
