Carpet Cleaning SE3 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning SE3 provides professional carpet and related cleaning services to residential and commercial customers. By making a booking or allowing our operatives to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Company means Carpet Cleaning SE3, the provider of the cleaning services.
Client means the individual, business, or organisation requesting and receiving the services.
Premises means the property or location where the services are to be carried out.
Services means carpet cleaning and any additional cleaning or related work agreed between the Company and the Client.
Operative means any employee, contractor, or representative of the Company who carries out the services.
Scope of Services
The Company provides professional carpet cleaning and associated services within its designated service area, which includes SE3 and surrounding localities as reasonably determined by the Company. The exact scope of work for each booking will be confirmed during the booking process based on the Client’s requirements and the information provided.
The Company reserves the right to refuse or discontinue services where the Premises are unsafe, access is not reasonably possible, or where providing the services would contravene applicable laws, regulations, or health and safety requirements.
Booking Process
Bookings may be made by the Client through the Company’s accepted communication channels as made available from time to time. When requesting a booking, the Client must provide accurate and complete information regarding the Premises, including the type and size of areas to be cleaned, access details, and any known issues such as heavy staining, pet contamination, or previous damage.
All bookings are subject to availability and are not confirmed until the Company has accepted the booking and provided a booking confirmation. The Company may, at its sole discretion, decline a booking request without providing a reason.
The Client is responsible for ensuring that any required permissions or consents from the property owner, managing agents, or other relevant parties have been obtained prior to the date of service. By placing a booking, the Client warrants that they are authorised to allow the Company’s operatives access to the Premises and to request the services.
Prices and Estimates
Prices are generally based on information provided by the Client at the time of booking, including the number and size of rooms, the nature of the carpets and fabrics, the level of soiling, and any additional services requested. Any quote or estimate given before an on-site inspection is provided in good faith but is not binding on the Company if the actual condition or size of the areas differs from that described by the Client.
The Company reserves the right to adjust the price if, upon arrival, the Operative finds that additional work is required, the Premises are larger than stated, or the condition of the carpets or fabrics is significantly worse than reasonably anticipated. The Client will be notified of any change in price before additional work is carried out, and may choose to accept the revised price or decline further services.
All prices are stated in pounds sterling and, where applicable, are inclusive or exclusive of VAT as specified by the Company in its price details or booking confirmation.
Payments
Payment terms will be specified at the time of booking and in the confirmation provided to the Client. Unless otherwise agreed in writing, payment is due immediately upon completion of the services at the Premises.
The Company may accept various payment methods, including cashless options where available. The exact accepted methods will be indicated to the Client prior to or during the booking process. The Client agrees to ensure that sufficient funds or an accepted payment method are available on the service date.
For commercial Clients or larger projects, the Company may issue an invoice with payment due within a specified period. Late payment may incur interest and administrative charges in accordance with applicable UK legislation and the Company’s internal policies.
In the event of non-payment, the Company reserves the right to take reasonable steps to recover any amounts due, including the use of debt collection agencies or legal proceedings. The Client will be liable for any reasonable costs and expenses incurred by the Company in recovering such sums.
Access and Client Responsibilities
The Client must provide safe and reasonable access to the Premises at the agreed date and time. This includes ensuring that any keys, access codes, parking arrangements, or entry instructions are accurate and available to the Operative.
The Client is responsible for removing valuable, fragile, or easily damaged items from the areas to be cleaned. Where possible, small items of furniture or personal belongings should be moved prior to the service to allow effective access to the carpeted areas. Heavy items of furniture will generally not be moved by the Operative unless previously agreed and safe to do so.
The Client must ensure that electricity and running water are available at the Premises for the duration of the service. If such utilities are not available and the services cannot be carried out, the Company reserves the right to treat the booking as a late cancellation and apply the relevant charges.
Cancellations and Rescheduling
The Client may cancel or reschedule a booking by providing reasonable notice to the Company. Unless otherwise agreed, at least 24 hours notice before the scheduled appointment time is required to avoid cancellation charges.
Where adequate notice is not provided, the Company may charge a cancellation fee which may be up to a reasonable percentage of the quoted service price, taking into account the time reserved, any travel or preparation already undertaken, and the likelihood of rebooking the slot.
If the Operative attends the Premises and is unable to gain access, or if the Client is not present where required and has not made prior arrangements for entry, the Company may treat the booking as a missed appointment and charge a fee up to the full service price.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including but not limited to staff illness, equipment failure, adverse weather conditions, or events outside its reasonable control. In such cases, the Company will attempt to notify the Client as soon as practicable and offer an alternative appointment time. The Company shall not be liable for any indirect or consequential loss arising from such cancellations or rescheduling.
Service Standards and Limitations
The Company will provide the services with reasonable skill and care, using suitable cleaning methods and products for the type of carpet or fabric identified. However, the Client acknowledges that the outcome of cleaning can be affected by the condition, age, and prior treatment of the carpets, and that some stains, odours, or wear may be permanent and not fully removable.
While the Company will use its professional judgment to select appropriate cleaning techniques, it cannot guarantee complete stain removal, restoration to an original appearance, or prevention of re-soiling where underlying issues exist. The Client accepts that results may vary and that pre-existing damage, fading, shrinkage, or wear may be revealed more clearly after cleaning.
The Client should inform the Operative of any known issues, such as colour-run risk, prior damage, previous repairs, or use of non-standard cleaning products, before work begins. In the absence of such information, the Company will not be liable for damage arising from underlying conditions that could not reasonably have been identified in advance.
Liability
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
Subject to the foregoing, the Company’s liability for any loss or damage arising out of or in connection with the provision of the services shall be limited to the lesser of the total price paid for the services or the cost of repairing or replacing the affected item, taking into account fair wear and tear and the age and condition of the item.
The Company will not be liable for any indirect, consequential, or economic loss including loss of profit, loss of business, or loss of opportunity, whether arising in contract, tort, or otherwise. The Client is responsible for securing or removing items of particular value and for ensuring that important documents, valuables, and breakables are not left in areas where cleaning takes place.
The Company shall not be liable for damage resulting from faulty or poorly maintained carpets, fixtures, fittings, or property infrastructure, including loose floor coverings, damaged underlay, or defective electrical or plumbing installations.
Complaints and Remedies
If the Client is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as reasonably possible, preferably within 24 hours of completion. The Company will investigate complaints in good faith and, where appropriate, may offer a re-clean of the affected area or another reasonable remedy.
The availability of any remedy will depend on the nature of the complaint, the condition of the Premises, and whether the Client has complied with these Terms and Conditions, including responsibilities regarding access and preparation.
Waste Handling and Environmental Regulations
The Company will handle and dispose of waste generated in the course of providing the services in accordance with applicable UK environmental and waste management regulations. This may include the safe collection and disposal of dirty water, used cleaning solutions, and any solid waste arising from the cleaning process.
The Client is responsible for advising the Company of any known contamination, hazardous materials, or special waste present at the Premises that may require specific handling or disposal procedures. The Company reserves the right to refuse to deal with hazardous substances or materials outside the normal scope of carpet cleaning operations.
The Company aims to minimise environmental impact by using products and methods that are appropriate for the task and compliant with relevant environmental standards. However, the Client acknowledges that some cleaning processes may necessarily involve the use of chemical agents, and agrees to follow any post-cleaning advice given by the Operative, including ventilation or temporary restricted access to certain areas.
Insurance
The Company maintains insurance cover appropriate to its operations, including public liability insurance, in accordance with industry norms. Details of such cover may be made available to the Client upon reasonable request.
The Client is advised to maintain appropriate home, contents, or commercial insurance for the Premises, and to ensure that such policies are in force during the provision of the services.
Data Protection and Privacy
The Company will collect and process personal data provided by the Client for the purposes of managing bookings, providing services, taking payment, and handling queries or complaints. The Company will take reasonable steps to protect personal data against unauthorised access, disclosure, or misuse, and will only retain it for as long as necessary for these purposes and as required by law.
By making a booking, the Client consents to the processing of their personal data in accordance with applicable UK data protection legislation. The Client may request details of the personal data held by the Company and may ask for corrections where information is inaccurate.
Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, natural disasters, acts of terrorism, industrial disputes, utility failures, or government restrictions.
In such circumstances, the Company may suspend the services for the duration of the event or, where appropriate, cancel the booking without liability, providing notice to the Client as soon as reasonably practicable.
Amendments to Terms and Conditions
The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the Company’s operations. The version in force at the time of the Client’s booking will apply to that booking. Continued use of the Company’s services following any changes will constitute acceptance of the updated Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the provision of the services, or any related matters.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the services and supersede any prior agreements, understandings, or arrangements, whether oral or written. No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
By placing a booking and proceeding with the services, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.
